Enquiries arrive by email and vanish into an inbox. Follow-ups slip. Context is lost.
A new → replied → archived workflow for every contact-form submission, with SLA nudges so nothing goes stale.
One click classifies an enquiry's category and urgency, summarises it, and drafts a reply. LimeOrigin never sends on your behalf — it hands you a mailto so you stay in control.
Contacts are auto-created and deduplicated from every enquiry, with full enquiry history, team notes, company and phone, and a lead → customer pipeline.
An optional member area on your public site — registration, self-service account, their own submissions and bookings, and GDPR self-delete — kept separate from your platform login.
Per-category email preferences (enquiries, bookings, weekly digest, approvals), with an honest 'email not configured' state until you connect delivery.
A busy owner answering enquiries between jobs
Open the inbox, let AI triage summarise and draft a reply, tweak it, and send — with the contact's history right there.
A practice building repeat relationships
Every enquiry becomes a contact with notes and history, so anyone on the team can pick up where the last conversation left off.
LimeOrigin never emails your customers on your behalf from the inbox — it drafts and hands you the send, so the relationship stays yours. Site members can export and delete their own data to meet GDPR requests.
It's a focused, lightweight CRM built around your website: contacts with history, notes and a lead pipeline, fed automatically by your enquiries, forms and bookings. It's not trying to be an enterprise sales suite — it's the right amount for a growing business.
Start with a free Origin Session — about 15 minutes — and watch LimeOrigin build around your business.